Returns and refunds

If something isn't right, we'll take it back. No questions asked.

Start a return or exchange here

Enter your order number and email and we'll take it from there.

How long you have

You have 15 days from delivery to request a return.

What can be returned

Items must be in the same condition you received them, unworn and unused. Trying something on to check the fit is fine.

A few exceptions:

• Sale and discounted items can be exchanged or returned for store credit, but not refunded.
• Clearance items are final sale — no returns, exchanges or store credit.
• Swimwear can only be returned or exchanged if it has not been worn, for hygiene reasons.

Return shipping

We can't cover the cost of sending items back to us.

That kind of shipping infrastructure only makes sense at the volume the big brands ship at. For a boutique brand our size it isn't viable, and we'd rather be straight with you about it than build the cost into every price.

You can return to whichever of our warehouses is closest — US, UK or Europe — and leggings are light, so it's usually not much.

Damaged or wrong items

Check your order when it arrives. If something is defective, damaged, or not what you ordered, email hello@loonylegs.com straight away and we'll put it right — including the cost of sending it back.

This isn't limited to the 15-day window. If there's a fault with what we sent you, tell us whenever you find it.

Refunds

We'll let you know once we've received your request. If it's eligible, the refund goes back to your original payment method automatically.

Your bank or card provider may take a few days to post it, so it can take a little longer to show up in your account.

Questions

Email hello@loonylegs.com and we'll help.

With love, Loony Legs